Unhappiness As a Source of Encouragement
By Greg Fullerton
Bill Gates, arguably one of the greatest successes in the modern business world, said this:
“Your most unhappy customers are your greatest source of learning.”
It’s usually easier to find unhappy customers willing to speak up about their experiences than happy ones.
Why? Because vocalizing dissatisfaction – and pointing a finger at the [...]


28. Nov, 2010 